Support
Community Discussion Forums
The Discussion Forums are a place where you can raise questions for the developer community. We will read and answer forum questions ourselves as time permits.
E-mail Support
Inquiries
E-mail Support is here to provide answers to your technical questions and to troubleshoots technical issues related to Data Pipeline. If you have a technical inquiry or need assistance and have purchased a Commercial Support Package, please contact us at support@northconcepts.com.
Please include the version # and as much detail about your issue as possible.
Commercial Support Package
You may purchase a Commercial Support Package on an annual basis through our Purchase page. Commercial Support provides you with the most responsive support from our experts.
Features of the Commercial Support Package:
- Your problem will be answered with the highest priority
- Dedicated Email Address from our Technical Support Team
- 24 hour response time on business days